Shipping Policy

Shipping Policy

Welcome to Mavenburry!
We are committed to delivering your orders efficiently and with care, to provide a reliable shopping experience for all our customers in United Kingdom.

Shipping Details

  • Order cut-off time: 18:00, London time
  • Processing time: 0-3 business days (Monday - Friday)
  • Delivery time: 4-9 business days (Monday - Friday)
  • Shipping carriers: DHL, DPD, Evri

Free Shipping Within United Kingdom

Mavenburry delivers exclusively within United Kingdom. We offer flat rate standard shipping on all orders. Orders placed on the same day are always processed on the next business day.

Shipping Partners

We work with DHL, DPD, and Evri to ensure reliable and timely delivery across United Kingdom.

Tracking Your Order

Once your order has been processed and shipped, you will receive a confirmation email with a tracking number. You can track your shipment using this number [here].

Lost or Missing Packages

If your package is not delivered or gets lost in transit, please contact our customer service immediately. We will investigate and either send a replacement or issue a refund. For more details, please see our [Return & Refund Policy].

Not at Home During Delivery

If you are not at home during delivery, the courier will attempt redelivery or leave your package at a nearby pickup point. You will receive a notification with pickup instructions.

Refused Deliveries

If you refuse to accept delivery, you will be responsible for the return shipping costs.

Changing the Delivery Address

If you need to change your delivery address, please email our customer service team at support@mavenburry.co.uk within 24 hours of placing your order or before the daily cut-off time.

Contact Information

Company Information

  • Website name: Mavenburry
  • Company name: GoldenGate Group Limited
  • Address: 50 Stanley Street, Central, Hong Kong

Customer Service Hours

  • Monday to Friday: 08:00 - 18:00
  • Saturday & Sunday: Closed

We aim to respond within one business day.